Preventing Further Geothermal System Damage / Seeking Available Options

From: The Residents
Sent: Monday, November 17, 2014 8:22 PM
To: Air-ease Heating & Cooling <info@air-ease·com>
Subject: SERVICE NEEDED repair notice ({Residence Address})

To: Air-Ease Geothermal Heating & Cooling, Tinley Park, IL

From: The Residents

Today the SERVICE NEEDED read light turned on. See attached. Due to the severe weather conditions, the temperature on the second floor is going down dramatically.

In order to prevent the system from further damage we understand that we need to call a specialist to look into the problems as soon as possible. Since your company refused to service the broken system, tomorrow noon we'll try to find another company to do this emergency repair (unless you advice otherwise). If we don't hear from you by tomorrow noon we understand you agree that we should contact another company to look into these urgent problems.



An addendum from the Residents:

an employee* () - 'an employee' = Bob, the Air-Ease company owner and installer of the system.