Heating Upstairs Not Working - Waiting for an Explanation

From: The Residents
Sent: Tuesday, January 18, 2011 9:48 AM
To: Air-ease Heating & Cooling <info@air-ease·com>
Subject: Heating doesn't work at all upstairs

Hi Bob and Denise,

The heating upstairs doesn't work at all. {The resident} is there now and will be there until noon or so, maybe you could come today and explain what is not working and why it is not working?

The Residents

Geothermal Lines Picture

No geothermal heating