Heating Upstairs Not Working - Waiting for an Explanation

From: The Residents
Sent: Tuesday, January 18, 2011 9:48 AM
To: Air-ease Heating & Cooling <info@air-ease·com>
Subject: Heating doesn't work at all upstairs

Hi Bob and Denise,

The heating upstairs doesn't work at all. {The resident} is there now and will be there until noon or so, maybe you could come today and explain what is not working and why it is not working?

The Residents