Geothermal HVAC System Continuous Repairs - Another HVAC Part Replaced

From: The Residents
Sent: Thursday, January 20, 2011 10:19 PM
To: Air-ease Heating & Cooling <info@air-ease·com>
Subject: {Residence Home Address}

Hello Bob and Denise,

Today, Bob's visit resulted in replacing yet another part of the HVAC system installed by Air Ease in our house. This, since the system was put in full operation in December, has been the second repair within 1 month.

The outlook we have to date on your expertise and work is grim. Therefore, we have put a stop payment on the last check we sent to you, check # 1070, dated 1-13-2011. The balance is again back to {$$$}. However, since Bob was unwilling to advise what exactly he was replacing on Dec. 22, we feel there is something very wrong with the design/equipment/execution of the HVAC in our house. Therefore, we will be hiring a mechanical engineer and based on his recommendations, we will have to correct whatever there is that causes the elements to fail every couple of weeks. Once we have the system properly evaluated and corrected, we will pay whatever is left, if anything, from {$$$} to Air Ease. Let's hope addressing the existing issues will not exceed this amount.

It is truly disappointing - and that's nicely said- that a system worth {$$$$$} is experiencing so many and so frequent failures!

We apologize for any inconvenience and delays the above will be causing to you. To date, we have heard not a single word of apology coming from your side for the constant troubles on the HVAC you have served us!

The Residents