From: The Residents
Sent: Saturday, October 29, 2011 8:12 PM
To: Air-ease Heating & Cooling <info@air-ease·com>
Subject: Re: Yet another service call
Thank you for stopping by yet again today to see the problem (this time also with the large WaterFurnace unit). Based on what you said, we understand the whole heating system is off for the next days because of the huge leaks in the basement. It needs to be off until you get the correct parts hopefully by Tue. Nov. 1, 2011. From what you said, we also understand your last 3 visits in the course of the last 2 weeks were to deal with the same problem with some unsuccessful attempts to partially and temporarily address the issues causing the leaks. We also understand that the parts you are waiting for will resolve the issue permanently so that we can have continues heat for the house during the wintertime.
Further, we asked you today to provide invoices/service call reports that list all dates, part numbers and issue description for each visit in the course of the last year (at least since Dec. 2010). There was a series of visits (at least 10) for a number of different issues. Since all the work and units are under warranty and service calls are documented by professional companies, we'd like to have copies to have a full and complete history of the geothermal system installed in our house. You said that we would be provided copies of those documents within the next two weeks.
We look forward to seeing you next week to restore the system to a working condition.