From: The Residents
Sent: Sunday, October 02, 2011 1:56 PM
To: Air-ease Heating & Cooling <info@air-ease·com>
Subject: Switched from cooling to heating (PROBLEMS)
We've switched from cooling to heating last week (settings on upstairs and downstairs thermostats).
The upstairs thermostat is red and says to call for service (again). The second floor started to heat with forced air and the floors are very cold.
The Water furnace units on the East side in the basement are doing the following:
-- Top unit - blinking red Water Flow, blinking green Status, constant red DHW-off (it is on OFF position).
-- Bottom unit - constant red Lockout, constant red Primary Mode, constant green Heating. The display screen displays alternating LP and FP.
The Water furnace water heater unit is developing leaks on multiple pipes.
Please advise ASAP what needs to be done to fix these problems or when you can come out to address these problems.