From: The Residents
Sent: Thursday, August 28, 2014 9:36 AM
To: Air-ease Heating & Cooling <info@air-ease·com>
Subject: WaterFurnce Envision - high pressure (error E2) - reseted
Hello Denise / Bob,
The upper blue unit responsible for 2nd floor AC (WaterFurnace Envision) is blinking red light for High Pressure. Yesterday we noticed red screen on the temperature panel on the 2nd floor (the error name was: E2), but now it's back to blue (maybe because we set temperature to 89 and it's not turning on now). Still, the High Pressure light continues blinking on the unit.
Is there a way for us to alleviate the pressure issue, or it calls for a visit?
We turned it off as suggested for 10 minutes and after turning on the red blinking light stopped for a couple of hours, but after that it started blinking again.. So it's blinking now..
Btw. it's almost September, so maybe it's best to do the winter maintenance together with fixing this issue. Unless it's too early.
REPLY FROM AIR-EASE:
Sent: Friday, August 29, 2014 9:56 AM
Subject: RE: WaterFurnce Envision - high pressure (error E2) - reseted
If you are still using the a/c, I can schedule a repair call for next week. I do not have availability in next week’s schedule for the maintenance, but that could be bundled for the following week.
Your choice, just let me know.
Air-ease Geothermal Heating & Cooling - 17390 George Brennan Hwy - Tinley Park, IL 60477
T 708-429-6550 | F 708-429-6553 | air-ease
REPLY FROM THE RESIDENTS:
Ok, so let's make one appointment for the maintenance (and fixing this A/C unit at the same time) on the following week. There were also some leaks near the pipe so it should be done too.